Privacy Policy

This Privacy Policy is effective as of January 2026. We may update it from time to time. See “Changes to This Policy” below.

This Privacy Policy explains how we collect, use, share, store, and protect personal information when you use our websites, forms, and related online services (the “Services”). This includes when you request information or apply for auto financing through zoomcarloans.ca.

We handle personal information in line with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

In this policy, “we,” “us,” and “our” refer to Triple Eight Media Pte. Ltd. and its affiliated entities, including the operators of zoomcarloans.ca. We operate an online platform that helps connect consumers with financing options through participating lenders and/or dealerships (our “Partners”).

The information we collect depends on how you use the Services. We may collect:

• Contact details (for example: name, email, phone number, address, date of birth).
• Application details (for example: employment, income, housing status, time at job/residence).
• Vehicle and financing preferences (for example: budget range, vehicle type, down payment, trade-in details).
• Verification information where needed (for example: government ID details, proof of address/income), provided by you or our Partners.
• Credit-related information used to assess eligibility, which may involve a soft or hard credit check through Partners and/or credit bureaus (see “Credit Checks”).
• Communications (for example: emails, chats, calls, and support requests). Calls may be recorded where allowed by law.
• Device and usage data (for example: IP address, browser type, pages viewed, approximate location, referral URLs).

You can choose not to provide certain information. If you do, we may not be able to provide the Services or connect you with financing options.

We use personal information to:

• Provide the Services (for example: process your request, match you with Partners, respond to questions).
• Help assess eligibility for financing options and support Partners in reviewing applications.
• Communicate with you (for example: updates, requested callbacks, customer support).
• Prevent fraud and improve security (for example: detect suspicious activity, protect the Services, meet legal requirements).
• Improve the Services (for example: analytics, troubleshooting, performance monitoring).
• Send marketing where allowed (for example: emails/SMS about offers). You can opt out at any time.

We collect, use, and share personal information with your consent when required by law. Consent may be express or implied depending on the situation. By using the Services and/or submitting information, you agree to the practices described in this policy, subject to your choices and rights.

In some cases, we may collect, use, or share personal information without consent when the law allows or requires it (for example: to meet legal obligations or to help prevent or investigate fraud).

Depending on your application and the Partner you work with, a credit check may be needed to assess eligibility. This can include:

• Soft inquiry (usually does not affect your credit score).
• Hard inquiry (may affect your credit score).

We only start or help facilitate credit checks with the appropriate consent and through authorized Partners and/or credit bureaus.

We may share personal information to provide the Services, including with:

• Partners (lenders and dealerships) to review your request/application, contact you, provide offers, and complete transactions.
• Credit reporting agencies (directly or through Partners) when a credit check is requested and authorized.
• Service providers that help us operate (for example: hosting, analytics, communications, customer support, security tools).
• Professional advisors (for example: legal or accounting) when needed.
• Law enforcement or regulators when required or allowed by law.

We do not sell your personal information in the ordinary sense. If we ever take part in practices that are treated as a “sale” or “sharing” under applicable laws, we will provide any required notices and choices.

Some service providers may store or process information outside Canada (for example, in the United States). If your information is processed outside Canada, it may be subject to the laws of that jurisdiction. We take reasonable steps to require service providers to protect personal information with appropriate safeguards.

We keep personal information only as long as needed for the purposes described in this policy, including legal, regulatory, accounting, and operational needs. When information is no longer needed, we delete it, destroy it, or anonymize it in a secure way.

We use safeguards designed to protect personal information against loss, theft, misuse, and unauthorized access, disclosure, changes, or destruction. These safeguards include administrative, technical, and physical measures.

No system can be guaranteed 100% secure. We cannot promise absolute security, but we work to protect your information using reasonable safeguards.

We use cookies and similar technologies to run our site, understand how it is used, and improve marketing. These may include:

• Essential cookies for basic site functions.
• Analytics cookies (for example: Google Analytics) to measure and improve performance.
• Advertising cookies (for example: Google Ads, Meta/Facebook, TikTok) to show relevant ads and measure campaigns.

You can manage cookies in your browser settings. Where required, we also use a cookie consent banner and preference controls.

Depending on where you live and the laws that apply, you may be able to:

• Access the personal information we have about you.
• Correct inaccurate or incomplete information.
• Withdraw consent (when we rely on consent), with reasonable notice and subject to legal/contract limits.
• Opt out of marketing at any time (use the unsubscribe link or contact us).
• Ask questions or complain about our privacy practices.

The Services are meant for people who are the age of majority in their province or territory. We do not knowingly collect personal information from minors. If you think a minor gave us personal information, contact us and we will take reasonable steps to delete it.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we update it, we will change the “Effective Date” at the top of this page. If you continue to use the Services after an update, it means you accept the updated policy to the extent allowed by law.

To ask a privacy question, access or correct your information, or withdraw consent, contact us:
Email: [email protected]
Attention: Privacy Officer, Triple Eight Media Pte. Ltd.